Shipping
Hong Kong & Macau:
Rest of the world (7-15 Business Days):
- SF Express Shipping (1-2 Business Days): FREE
Rest of the world (7-15 Business Days):
- Standard Shipping : HKD 250
- Shipping is free for orders over HK$580 (after discounts)
We offer worldwide shipping. Orders are dispatched within 24 hours of placement. Our shipping schedule is Monday to Friday, from 1 pm to 8 pm (GMT +8:00), excluding public holidays in Hong Kong.You will be provided with a tracking number regardless of the shipping method selected.
*Please note: Orders are processed daily, but shipping is only available from Monday to Friday.
INTERNATIONAL TAXES AND DUTIES
For customers outside Hong Kong, please be aware that you are responsible for any inbound duties, taxes, and additional fees as required by your local Customs authority. All international shipments are sent DDU (duties and taxes unpaid), meaning these fees are not included in the purchase price on our website. You will need to cover these costs to receive your parcel. We cannot provide estimates for these charges, so please contact your local customs office for more information on possible fees for international packages.
Additionally, NaYa Jewel Co. is not liable for shipping delays or issues caused by customs, natural events, local carrier transitions, or transportation strikes and delays.
WRONG ADDRESS ENTERED
Customers are responsible for providing the correct shipping address when placing an order on our website. If you need to change the shipping address after placing an order, please notify us promptly by emailing nayajewelco@gmail.com. Once your order has been dispatched, we cannot be held accountable for uncollected parcels due to incorrect or incomplete addresses, or failed delivery attempts.